This hotel is located on the outskirts of the hotel district, directly beside the beaches and a few paces from the landing stage of the excursion boats. A diverse selection of shops, restaurants and bars as well as links to the transport network can be found in the vicinity. It is a hotel located in front of the Bay of Isla Mujeres, on a beautiful beach by the Mexican Caribbean Sea. Excellent location and only 3.5 km from the Cancun Downtown, it is ideal for everyone that want to relax and take advantage of the beauty of Cancun or those who want to have fun and live the nightlife of this destination. The resort has 132 rooms of which 27 Junior suites with capacity for 5 people excellent for families, 50 standard rooms, 15 master suites with a capacity of 9 people ideal for those group or family vacations, 40 totally new superior standard rooms with ocean view. The rooms are equipped with air conditioning, cable TV, safe deposit box, bathroom with shower, balcony overlooking the pool, garden, street or the ocean.
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
“Deleted my last review.... The resort was a great value for what you pay. The food needs to be changed up for more options. The staff is absolutely amazing and the rooms are very clean. If you have children this is a perfect place for a family. There isn’t a good beach at the resort but it’s perfect if you have kids.”
— Garett Howel
“Desde la llegada todos los las personas que laboran ahí muy amables el hotel está muy limpio la comida muy rica las instalaciones están muy bonitas y la verdad me volvería a quedar ahí en mis próximas vacaciones lo recomiendo muy ampliamente”
— Marlen Corona
Customers review
Overall Good, 3.8
Cleanliness 4.2
Comfort 3.8
Neighborhood 3.8
Amenities 3.8
Condition 3.8
Recomendation 49.2%
Dawn Erwin
Mar 22, 2022
1
I sincerely hope to help another person avoid this place at all costs!!! As other’s have stated the food is downright nasty. Cold runny eggs, black lettuce, chicken so hard it clanked when I hit it against my plate. There was mold around the shower and sink. The “beach” is a small area half the size of my backyard. The music at the pool was nonstop techno loud as hell. Hope you don’t like coffee because you can only get it from 7am to 11am. The cleaning staff were very friendly, and the sushi bar was decent but that is all I can say nice. I literally left early for another hotel. I have never left a review on anything before, but this place is that bad. Spend your money elsewhere.
Lourdes Patricia Pegueros
Mar 16, 2022
5
Buen hotel, muy buena atención, comida rica.
Samuel Tamborelli
Mar 09, 2022
4
Me hospedei com tudo incluso. Comida muito boa, grande variedade e farta. Ambientes limpos e agradáveis. Os banheiros dos quartos podiam ser melhores, não há ventilação, e a vazão de água do chuveiro varia sozinha.
Gaby Haro
Mar 09, 2022
5
Un servicio excelente instalaciones limpias y el personal muy amable lo recomiendo ampliamente. Felicitaciones al equipo de entretenimiento, a los meseros a los Chefs. Gracias por unas vacaciones geniales.
Great Vybz
Mar 09, 2022
3
The stay at the hotel was great, the staff were great they were excellent, we tipped well but the night before we left was marred by unprofessionalism and discrimination from the night crew Miguel and Victor. Instead of providing excellent customer service they opted to call the police due to a disagreement between the guest and the night shift crew, that is unacceptable when you have tourists visiting your hotel. If I chose never to return to this hotel it would be simply due to the discrimination and unprofessionalism shown by Miguel and Victor as all the other staff members were phenomenal and fantastic and I thank them for their great service.
María Angélica Chavarro
Mar 02, 2022
5
El hotel muy limpio, la comida estaba muy rica, la playa es pequeña pero se deja disfrutar ya que no tiene nada de oleaje en comparación con las otras playas que prácticamente uno no se puede bañar ya que su oleaje es muy fuerte. La atención de los meseros es excelente, el sushi si debe mejorar su calidad. De resto me gustó mucho. Sin duda volvería 👏🏻
Diego Morales Hernández
Mar 02, 2022
1
Me pareció deficiente porque desde el segundo 1 en recepción te mienten. Compré un tour por una empresa externa y en recepción nos dijeron que era una estafa y que compraramos con ellos, nos hablaron pésimo de dicha empresa. También nos dijeron que ese dinero nos podrían reembolsar en el aeropuerto y que atienden 24/7, sin embargo, resultó ser mentira también. Finalmente quien fue más descente fue esa empresa externa quien siempre estuvo con todo en regla. Los evalúo con un 1 por ser mentirosos, porque a la gran mayoría de los empleados si les haces una pregunta es con doble intención, entiéndase propina o incluso me ofrecieron un pcr más barato. El hotel es pequeño, piscinas pequeñas, playa pequeña y ocupada casi en su totalidad por una malla para jugar voley ball que prácticamente no se utiliza, servicio de bar muy deficiente, con buena comida y uno que otro empleado atento pero lamentablemente todo se opaca con las malas prácticas que la gente tiene y que para mí familia es lo más importante. Es triste permanecer en un hotel en donde te mienten y sientes desconfianza de ellos.
Paula Sepúlveda
Mar 02, 2022
4
Hotel sencillo pero bastante bueno ,cumple con las expectativas. Preocupación en la limpieza diaria , comida buffet bien , sushi muy rico ,personal amable y preocupados de nuestra estadía , eso se agradece. Se podría mejorar o extenderhorario de atención en restaurante italiano ya que ningún día pudimos reservar porque se agotan los cupos muy rápido . Mas variedad de actividades en hotel durante el día , y reforzar proceso de limpieza ysanitizacionen espacios comunes . En general quedamos muy satisfechas con el servicio entregado.
Peter Pakdel
Mar 02, 2022
5
Great little resort. We had a great time while at the Cancun Bay Resort. My family stayed in the family suite and it was perfect for us. Good sized space for 6 people.
Food and drinks were all wonderful. And the service employees were all friendly and attentive. The resort is small making everything really convenient. Nothing is too far away which makes it all very easy to access.
Elenir Santos
Feb 23, 2022
5
Estou hospedada ainda. Ficarei 6 dias. Hotel maravilhoso.Comida farta e variada. Café da manhã top. Sushi bar, lanches no bar da piscina. Funcionários atenciosos e simpáticos. Chopp bom,drinks feitos na hora,colocam pouco álcool e fica meio enjoativo.Nota 5 pois gostei de tudo. Piscinas excelentes.Tudo perfeito.Parabéns.
Dany Morgan
Feb 23, 2022
5
Recomendado Totalmente!! tienes lo que pagas y hasta mas !! muy rica la comida, las instalaciones en general están muy bien, el jacuzzi, piscinas, las habitaciones pueden mejorar, la atención desde que entras es muy buena, la gente muy amable, buena ubicación. la pase genial !!!
Katherina Rodriguez
Feb 23, 2022
3
El hotel está bien ubicado es sencillo pero limpio. Pase 12 noches allí y me pareció bastante bueno. La comida aunque no es muy variada está bastante buena. Un tema a mejorar es el servicio de los meseros ya que si no les dejas propinas en cada comida o snacks luego no te ofrecen ni agua, esto se ve muy mal sobretodo cuando pagas un todo incluido.
Rodrigo Cardenas
Jan 23, 2022
4
Muy lindas las instalaciones. La comida deliciosa sana. Mi recomendación básicamente es dar mayor variedad a los desayunos, mientras estuve repitieron el mismo desayuno. Por lo demás excelente seguro y cómodo
Alex Becerra
Jan 23, 2022
5
Excellent service , especially the waiters at the restaurant, thank you Isaí and Celso and the rest of the waiters and kitchen personnel. They treated us very nice and very respectful . And thank you Carlos for keeping the pool clean. Gracias a todo el personal! Excelente servicio!
Susan Albison
Jan 23, 2022
1
I really think you need to up your game with food, I’m here right now 6th January and I’ve just been served chicken with a mushroom sauce and it was raw in the centre, your hotel is lovely and the staff are great. But your food is shockingly bad.
Samuel
Dec 26, 2021
1
El buffet de baja calidad, los tragos horribles e incluso la cerveza. Tuvimos fugas de agua en uno de los baños, y lo mas desagradable fue cuando en recepción nos dijeron que uno de nosotros había salido positivo a covid y que tenían que aislar a la persona con cuarentena de 14 días, siendo que los resultados estaban en 10 horas mas app. Hablamos con la persona que nos tomó los PCR y nos confirmo que los resultados aun no estaban listos. Probablemente fue todo un rumor, o nos querían cobrar 14 días mas de estadía en el hotel. Al final nadie salió positivo, pero fueron las 10 horas mas desagradables esperando los resultados. El manejo de la información por parte de la administración es horrible.
Adriana Salcedo
Dec 19, 2021
5
Excelente hotel, ambiente familiar, atención increíble, la comida muy buena y el servicio de cócteles buenísimo
Fa Maldonado
Dec 19, 2021
5
Amé la atención de todas las personas que trabajan en el lugar, lo único que no estuvo tan padre fue cunado regresé a la habitación y aún no estaba limpia. Fuera de eso el lugar es muy hermoso.
Marlen Corona
Dec 12, 2021
5
Desde la llegada todos los las personas que laboran ahí muy amables el hotel está muy limpio la comida muy rica las instalaciones están muy bonitas y la verdad me volvería a quedar ahí en mis próximas vacaciones lo recomiendo muy ampliamente
Sandra D. Jones
Dec 12, 2021
5
Beautiful resort, friendly n courteous staff, clean rooms, n consistently disinfecting and I love the fact of sanitizer located throughout hotel.
Orlando Borges
Dec 09, 2021
4
Nice place to stay and spend some good times. Staff very nice, always clean, nice food. It isn't top of the top facilities but very good relation price/quality. Location is also very good.
Porter Hunt
Dec 02, 2021
1
I have never had worst customer service than I did dealing with this hotel. I called and emailed multiple times asking to rebook due to an unexpected death in the family. After agreeing to this they told me they would send an email to pick new dates. I didn't receive any email or phone call,I called again and they told me they never received the call and would not refund any money or give a credit for a future stay. I would NOT recommend this hotel at all!
Lidiane lima Lima
Nov 26, 2021
2
Cancun Bay Resort e um hotel muito simples.....comida nedia..nao tem praia boa perto...fica quase q os ultimos aqui na av hoteleiraonde fica as embarcacoes pra sair p os passeios..por isso agua suja .
Francielly Ferreira Santos
Nov 26, 2021
5
Apesar da praia não ser a mais linda de Cancun este hotel possui os melhores funcionários, sempre cordiais, atendimento impecável. Voltaria com certeza 😊
Salomao Elias
Nov 26, 2021
4
Top DEMAIS!!Mas um dos carçon nós atendia como se quisessem que fossemos embora!!Mais um pouco tirava a carne de nossos pratos..
Jorge Ortega
Nov 26, 2021
5
Un lugar muy agradable para pasar el tiempo con la familia, con excelentes amenidades y su personal brinda muy buen servicio.
Leandro Barragan
Nov 25, 2021
5
Excelente estadía. Muy buena atención y muy buena comida. Entre toda la gran oferta que existe en la zona hotelera, este hotel ofrece una gran calidad en relación al precio de sus servicios. Muy recomendado!
Ana Leticia Severino
Nov 16, 2021
5
Quarto bom, serviço de quarto bom, café da manha não curti muito ( mas como sou brasileira, é difícil, Brasil é outro nível em questão de comida ) Um destaque aos lanches, sanduíche, batatas, pipocas, TUDO MUITO BOM. Outro destaque também é o sushi, excelente. Noite italiana também é muito boa ( ótima opção para quem não gosta muito da comida local ) PARA FINALIZAR O QUE MAIS GOSTAMOS FOI DOS DRINKS DO BARMAN ( O MAIS NOVINHO ) SEGUNDO MINHA NOIVA, A MELHOR MARGUERITA QUE ELA JA TOMOU NA VIDA.
Fernanda Monteiro
Nov 16, 2021
5
O hotel é enorme e lindo. a comida deciciosa, os animadores de piscina são muito legais. Os drinks são otimos e os jantes externos são muito caprichados. Os valores (fechados com antecedencia pela decolar) foram muito bons.
Fabiana Díaz de Rojas
Nov 16, 2021
4
Muy bien la recepción,la comida no es muy variada,ya después de unos días te aburres de lo mismo,me gustó el servicio de bar y botanas en la alberca,los meser@s excelentes mil felicidades a ell@s,le festejamos a mi esposo su cumpleaños en el restaurante la Trattoria muy rico el menú,a los postres si les faltó más power la verdad! Ya al final como dicen que estaban fumigando salieron unas cucarachas en nuestra habitación lo bueno es que ya nos íbamos ! Deben de poner más atención a esos detalles y a la limpieza de la cama,la mía siempre tenía como arena !
Lorena Martìnez
Nov 16, 2021
3
Hoypedimos un día de pase ... ya quequeríamos traer a los sobrinos a una Alberca.... El wilidel restaurantemuy amable... Solo que no hay comida veganay uno de mis sobrinos es alérgico a muchas cosas.EL BUFET MUY POBRE .. DE BAJA CALIDAD ... LO MEJOR FUEEL MASAJE.. Y LAS ALBERCAS.LAS ANIMADORAS MUY BIEN.
Eugenie Drew
Nov 16, 2021
5
I had a good stay, everyone was professional but one person really stands out Gabriel Cheila went over and above to make sure our stay was rewarding. We will definitely recommend. Clean environment and good food! Love it!
Marcos Antonio Zavala
Nov 05, 2021
5
Just got back from a 5 night stay with them and it was perfect! The whole staff was incredibly helpful and took the time to actually help you and guide you on your vacation. I would recommend for any kind of people such as singles, couples and families. The hotel is extremely well kept up with and they have a variety of food to choose from and the food itself is great. Would definitely recommend and come back 10/10 stay
Líbna Naftali Lucena Ferreira
Oct 16, 2021
3
O Resort tem um preço acessível, acredito por isso não têm opções de alimentações, o cardápio é limitado, no restaurante principal, não oferece outras opções de comidas de outras nacionalidades, apenas a mexicana. Poucas opções de suco também, talvez por não ter a variedade que temos aqui no Brasil de frutas, além dos sucos serem muito fraco, muito aguado. Em sete dias que passamos lá, no café da manhã não comemos um simples pão com presunto e queijo, e tampouco bolo. Nunca tinha no cardapio pão francês e bolos.Já o 2° restaurante é de comida Italiana, porém tem q agendar pela manhã, pq ele só funciona a noite para o jantar.O bar da piscina é perfeito, oferece opções de petiscos e lanches, muitas vezes preferimos comer as opções da piscina do que almoçar no restaurante principal.A praia de frente é tranquila e boa para se refrescar, fica perto de um cais para pequenos barcos. Quase todas as praias de Cancún tem um cais de onde saem as embarcações para as ilhas.As instalações são excelentes, quartos, piscinas, e a localização é perfeita.Tem um bom custo benefício.
wellington Santos
Oct 16, 2021
5
Hum ótimo lugar pra família com o pessoal super gente boa do entretenimento, a culinária oferecida não e das melhores mas as que são agendas como a Médica e a Itália são maravilhosas. Fiquei 15 dias e fiz ótimos amigos voltaria com toda certeza, indico muito
Denise Santiago
Oct 16, 2021
3
All inclusive mas a gorgeta e cobrada o tempo todo , possui entrada USB atrAz dos criados das camas , escondidas , pq querem te vender o adaptador de tomadas por 70 pesos
Priscila
Oct 16, 2021
3
El lugar es, agradable pero en las habitaciones tienen escaleras y son algo peligrosas mi pareja y yo caímos en ellas. Sería bueno que pongan atención a ese detalle de las habitaciones porque si son algo peligrosas para los huéspedes. En cuanto a la comida no es variada. La atención de el personal es buena a excepción de 1 o 2 bar tenders
Humberto Umana
Oct 16, 2021
1
Una experienza no muy agradable..#1. El lugar es sucio.. Picinas con basura adrentro.... Viaje con mi hermana y su esposo con el bebe de 11 meses ,tipo 6.pm el aire acondicionado se apago pues los filtros estaban super sucios esa fue la razon por la que no funciono mas .... Cuando llegue al lobby para notificar lo sucedido alchico le parecio eso muy normal.... Cambiaron a mi familia de habitacion.... El siguente dia cuando fui a recojer mis cosas personales a la caja fuerte no habrio pues nunca le cambiaron la bateria y estaba desconfigurada .... Razon por la que por 2 dia consecutivo tenia que ir a buscar ayuda para poder sacar mi efectivo y pasaporte quitandome casi 45 minutes de tiempo y poniendome tarde para disfrutar una Cena de vacaciones con mi familia ..Y LO PEOR... El mismo chico me atendio y con una sonrrisa en su cara le parecio que era normal.... Muy pobre la reaccion ... Comida demaciado mediocre siempre lo mismo.... La playa del hotel super diminuta... meseros y bartender muy atentosBartenderGustavo muy servicial y sus colegas ...Fue lo unico ... Pero para que nadie pase lo que mi familia y yo pasamos no se lo recomiendo a NADIE este hotel .... Y la fotopara que puedan appreciar hasta lo que se puede aprecia ahi cucarachas en el piso...
Cássia Sabatine
Sep 16, 2021
5
Foram ótimos dias de estadia, local muito limpo, organizado, restaurantes ótimos. O melhor do Resort são os funcionários, com certeza. Selecionaram as melhores pessoas pra trabalhar lá, TODOS muitos educados, prestativos, super trabalhadores e bem preparados pra receberbrasileiros, atendimento de primeira em todo o tempo,já estou com muitas saudades deles.Com certeza indico e quando voltar à cidade ficarei lánovamente.
Mario Smalls
Sep 16, 2021
5
El hotel es pequeño y de ambiente familiar. Si vienes con amigos igual la pasas bien ya que hay diversas actividades. La comida no es muy buena y repetitiva pero está pasable. La barra libre incluye bebidas. Hay un jacuzzi que cuenta con barra para estar tomando. Lo malo podría ser la.playa ya que es zona de barcos.
Gonzalo Arellano
Sep 16, 2021
5
We took a family vacation, all 8 of us were really satisfied with the hotel. All the staff were real friendly and helpful. The restaurant food was very good as well. Very satisfied with the all inclusive package.
Renan
Aug 16, 2021
5
Ótimo lugar com preço justo. Atendimento muito bom, bebidas agradáveis e piscinas boas. Única coisa que deixa a desejar é a praia, pois tem marinas próximas então muitos barcos param por alie a água não fica boa para banhistas. Mas tirando esse fato o restante é muito bom.
Luz stella Diaz restrepo
Aug 16, 2021
4
Un hotel muy aseado, mucha variedad de comida,licores y de refrescos exquisitos, el personal muy atento, muy buen servicio.Lo único que no me gustó fue la playa no hay donde bañarse ya que a los lados son puertos donde estos dañan el poco espacio de mary se debe buscar otra playa cerca (debe ir en bus o vehículo particular)para poder disfrutar de esta. Muchas gracias
Mark Nielebeck
Aug 16, 2021
4
Staff takes good care of its guests. Food gets a 7 out of 10 mostly due to repetition of common meat dishes, and lack of variety. Disappointed there are no recreational toys you can use like snorkel, masks, paddleboards, etc. Also the fridge in your room gets 4 water bottles per day. Any more and you need to get them yourself at the bar or the Bodega down the street.Overall great place for a reasonable price, but even as an "all-inclusive" it's quite limited.
Cvmrao Chamana
Aug 16, 2021
5
I stayed at the resort for 15 days along with my wife. All the staff were friendly and enthusiastic to assist specially Mr Reggie at reception. The food had a broad menu which should be suitable to most.
Rafael Mata
Jul 16, 2021
5
La calidad y el servicio me dejaron gratamente satisfecho. Las instalaciones no son de lujo, pero son más que funcionales. El servicio es lo que más puedo resaltar del hotel, todos los colaboradores, con contadas excepciones, hacen que tu estancia sea lo más placentera posible. La comida no es muy variada, pero el sazón es excelente, lo que más me agradó fueron los snacks y la repostería. Yo lo recomiendo ampliamente, cuidan muy bien las medidas de contingencia.
Scarlett Ferrufino
Jul 16, 2021
1
The staff is very nice but overall there communication is very bad. I had booked this hotel for my birthday one month ahead and I had some issues with my card that got fixed. They let me know that the transaction didn’t go through but once I fixed my card it sent me an email stating that it was successful. I arrived at the hotel and they are just now telling me that they cancelled my stay when I come from New York all the way to Mexico and tell me just now that it is cancelled. No email was sent to me stating on the cancellation and they claimed to have said they sent an email but never did. If I could give it 0 stars I would definitely.
David Ingrassano
Jun 20, 2021
1
I checked in on Saturday June 19, 2021 and realized the beach is nothing like the website states for CANCUN BAY RESORT. It's technically NOT beachfront. Basically there's a little sand and boat docks. I asked to cancel my reservation and they said I have to wait til Monday to cancel. I'm trying to book another hotel for my remaining vacation. The guy at the front desk said, "why do you want to cancel". I said "it's not a beach". He said, "they hear that all the time".....well then be HONEST TO YOUR CUSTOMERS....
Daniela freiria
Jun 16, 2021
3
Não indico para se hospedarem durante a quarentena. Fomos em 02 agências de turismo e as 2 indicaram o Hotel, nem fui pesquisar, pois achei q era ótimo pelo fato de serem agências de cidades diferentes.Me senti enganada, pois poderiam ter informado q o Hotel não tem flexibilidade no cardápio e não indico para fazerem a quarentena. Hotel é bom para máximo 07 dias. Não há opções de comidas neutras, ou tudo é doce ou tudo apimentado. Com criança então, nem se fala, se a criança não gostar do paladar da comida e você apenas pedir um Ovo frito, não pode, pois não faz parte do cardápio, então você sai pra comprar na conveniência da frente um cup noodles. Alguns funcionários olham de cara feia, alguns bem cordiais e educados. Internet oscila muito, quartos são bons, estão a todo instante limpando. Referente aos horários de comida, não seguem, fala que começa 12h, mas se inicia as 13h e termina 15 minutos antes. Ficamos 14 dias e por não nos adequarmosa comida após 07 dias, fomos atrás de outro hotel, (e fomos ao Moon Palace que realmente vale a pena). Tem um restaurante de comida Italianaque tem de fazer reserva, consegui fazer a reserva uma única vez, esse foi bom, com opção de lasanha no qual a criança amou, mas não consegui nenhuma outro dia. Sushi é muito bom, não tem o que reclamar, somente os horários conforme citei, início às 12h q eles chegam pra arrumar, mas para servir as 13h, término é as 18h, mas param de servir as 17:45 porque as 18h tem de estar tudo limpo e fechado. A única coisa que poderiam ter de opção é básico, leite com chocolate sem canela,ovo frito com sal, arroz com sal, mas não tudo tem pimentão verde e vermelhoe pimenta, realmente 07 dias não importamos, mas 15 dias não dava mais. Tem bar na piscina que é muito bom. O questionamento mesmo é somente no almoço e jantar, mas durante os intervalos tem batata frita, queijos, frutas, pipocas. Segue fotos do local, para verem que tem muitas opções e também tem capricho, o q nós não conseguimos era comer sempre tudo com o mesmo paladar do País, foi um choque muito grande para nós.
Marie de Villepin
May 02, 2021
5
Checkout at 12 noon but you can stay and eat until 3pm, which is very nice.. Kids friendly. 2 pools. A small beach. Perfect for a 1 or 2 days stay. Probably the cheapest all inclusive option in the hotel zone of Cancun. Restaurant closes at 10pm.
Garett Howel
Apr 08, 2021
4
Deleted my last review.... The resort was a great value for what you pay. The food needs to be changed up for more options. The staff is absolutely amazing and the rooms are very clean. If you have children this is a perfect place for a family. There isn’t a good beach at the resort but it’s perfect if you have kids.
Shawnee Brown
Apr 04, 2021
5
I loved this place! Mine and my husband’s friends invited us to come along on their spring break, so we did no research of this hotel and just booked it! Going to Cancun with no research I expected a lot of partying and people, but was pleasantly surprised with this family resort. The staff were INCREDIBLE, they had the best hospitality and service I’ve ever experienced-I know very little Spanish and most staff were either very good with English or understood me well, they never left us without a drink, were always cleaning and improving common areas, and were extremely helpful with any questions. The rooms were simple, but all you need when you’re enjoying all day outdoors, the food wasn’t top notch, but still good, the pools were so nice (we spent most of our time at the pool that’s more enclosed), and the gym was very high quality! For our week long stay we really enjoyed ourselves and made some great memories!
242400
Excellent Holiday
5
Hotel was very clean and the staff were always ready to help, Especially Alexa at the front desk was very helpfully, she was smiling all the time and changed our room for us . Restaurants food was...
p21vek
"Very nice hotel with great staffs"
5
This place is very nice and clean. All the staffs who help us are so great , especially Alexa Monzon on the front desk , Eme and Adrian who gave a best service at the buffet section and restaurants...
Elisha E
Nice hotel, great staff
4
Everyone was very friendly and worked very hard. The wait staff was excellent especially Jorge Alecio; he went above and beyond to make sure we had everything we needed. The entertainment was great...
M8618VMjuanh
Super fun vacation
5
I loved it, great activities, fun games and nice people. The entertainment team was the best the food was good.we played soccer volleyball and it was fun. Itâs the best hotel and really fun. Great...
laurahV7283QP
Best vacations ever
5
Everything in the hotel was so great and clean, people were always making sure you were being taken care and you would never get bored. The food and drinks were so good, as well as all the...
ellenjX5762XT
Atencion de Guadalupe
3
El servicio que brindó el señor Guadalupe en El restaurant "El faisan" fue demasiado atento y de muy buena calidad. - The people at the front desk were helpful. The maids were terrible and didn't...
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