“Vou dar 5 estrelas pelo atendimento. Todos os funcionários são muito atenciosos. Café da manhã muito bom, muito próximo a uma estação do metrô, peça no fato de não ter um frigobar, mas é um excelente custo benefício. OBS: Comer no hotel, apesar um cardápio com poucas opções, é mais barato que na rua.”

“Usually I rarely complain but the service and attitude of this place is not what I expect as an ALL Platinum, or as a guest at all. First of all, the room does not have a hairdryer. When asking for the reason at the front desk I was told that they would have to desinfect them after each guest, so they removed them from the rooms completely instead. Really? It's too much work to desinfect a hairdryer? All other hotels I used during my travel through Spain did it! The sanitary bag holder was empty. There was only one apple, one bottle of water and one glass (!) for two people booked. Also, just one towel per person to be used for both showering and all other body/facial hygiene - I'm used to a large bath towel and at least one smaller one per person, also in hotels within this category. When checking in I wasn't offered an upgrade to a higher room category - In fact I wasn't even properly welcomed at all. When I asked for the room upgrade, the clerk didn't really understand my question at first. Being used to getting an upgrade at all my previous stays due to my Platinum status I told her that it's not common that I won't get one with this stay. She said she has no availability but the ALL app clearly showed Standard and Superior Family Rooms available. She then kind of told me that she can't give me those rooms. After asking for her manager, the manager told me that they don't have any other higher room categories available at all. I showed her the availability in the app and asked if she has an explanation. She replied that this is a bug in the app and if I'd booked such a room now she would have to cancel the reservation. Sounds quite dodgy. I assume they just didn't want to give me a family room which would have been great traveling with a friend. I received upgrades to family rooms at ibis hotels in e.g. Kyiv and Budapest without even having to ask for it, so I'm not sure what the issue is. And knowing it's a "bug" I'm not sure why they didn't sort this out earlier - If it is one... Also, when checking in I asked for a late checkout until 4pm which was confirmed, but I was asked to come back to the reception the next morning to validate my hotel keycard until 4pm which is strange already. Usually it's no issue to validate the card immediately. When I showed up the next morning I was told they're fully booked and can't give me a late checkout. Only with some pressure and telling that it was confirmed to me the evening before, I was given 2pm. Rooms are rather small and so is the rooftop pool. Just way too many people and not enough space for chairs and loungers. Not a relaxing atmosphere at all. The welcome drink we had to get before check-out because in the evening we sat at the outside bar area for 15 minutes but no waiter paid any attention to serve us at all, hence we left. All in all the worst experience in an ibis Styles so far. A lot of room for improvement. No recommendation from my side to stay here...”