“The rooms are amazing. Staff is horrible!!! Old man at front desk was racist and judgmental based on skin tone and gender. We had 3 rooms. Us girls and kids came checked in early and got everything situated before the boys came. No issues. Guy at front desk was nice enough despite being overly flirtatious in front our children. Once the male members of our travel group arrived (who also had a room booked there) we where told that we had to vacate property for trespassing…even tho we had ALL rooms there. We just arrived separate and at different times. Apparently smoking cigarettes in the designated smoking area and the others waiting for the rest our group in the lobby like NORMAL ppl isn’t normal when you have mixed skin tones and genders present?? There was large event in town and over a dozen people from the event was staying at the hotel and many knew each other. To be treated like we where criminals and unwelcome in an establishment we paid for completely and totally uncalled for. This was my go to hotel when staying on this side of Jacksonville but I rather drive downtown and pay extra to stay someplace we’re welcomed. *Update* I have stayed there numerous times the last several years fact you say I’m not in system AT ALL is absurd. I’ve also traveled with others and had others book rooms for me there. You ask me to contact you but then don’t provide a way for me to contact you…”

“We stayed this past weekend for a soccer tournament. While checking the bed to make sure our kids didn't leave anything behind, we noticed the duvets on both beds being absolutely filthy - stained almost completely brown, spots of what looked like a spilled red drink, and with what looked like mold in between the layers. I'm absolutely repulsed by what we unknowingly slept in for two nights. I showed the lady at the front desk the pictures and she agreed it was disgusting. She offered a $50 refund, but both duvets were so filthy it didn't make things better. I would never stay here again.”