Residence Inn Houston Downtown/Convention Center
904 Dallas Street, Near Discovery Green, Houston, TX 77002, United States
Rating
4.3
GreenLeader
2024
Price Level
$$
房间
171
Pets
Yes
22
Jan
Residence Inn Houston Downtown/Convention Center, Houston
Price & Availability
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Overall
Excellent
4.3
469 reviews
5
128
4
104
3
47
2
20
1
10
Customers Review
Value 4.4
Location 4.4
Cleanliness 4.6
Comfort 4.6
Neighborhood 4.2
Amenities 3.9
Condition 4.5
Quality 4.2
Recomendation 87.8%
“Absolutely the worst hotel experience we’ve ever had. Rooms were disgusting! Sheets/curtains/carpet/shower curtain/couch were all full of stains! Shower curtain appeared to have urine stains along the bottoms. Curtains in living room looked as if someone threw up all over them. We were originally on the 3rd floor and my daughter bedroom window was open and would not lock or close! This is extremely dangerous. The tv in her room did not work. We had a 2 bedroom suite with full kitchen. Dishwasher was not attached to the wall. The oven was disgusting as if it was never cleaned. I called maintenance and a wonderful man came to check out all of our issues. He was in shock and said they should have never sold us this room. While he was in our room my 4 year old was using the bathroom and the toilet paper holder came right off the wall! It was one problem after another. Maintenance called back and said we would be switching rooms. We packed up all of our stuff for myself, husband, 3 daughters and dog. Moved to floor 10. That room was not ready. Beds not made and pots and pans on counters. They quickly discovered the put us in another wrong room so we moved again! New room slightly better….the dishwasher was attached and all windows were secured. This is hotel also claims to be pet friendly……there is not grass or relief area for blocks!!! Homeless people were camped right out front all day long. The only accommodations they gave us was $20.00 off valet per day. We are home now and they still have a $500.00 hold on my credit card. Absolutely the worst experience!!! Do yourself a favor and avoid this hotel!!!!”
— DANIELLE MUELLER
“It was an excellent stay for a conference with the convention center within walkable distance. The hotel is very centrally located and the rooms were comfortable. Breakfast was great as well. The staff are the best here! They were welcoming and nice. I forgot my coat in the closet and they kept it safe and returned it quickly when I came back for it. Perfect place to stay in Houston!”
— Mayesha Sahir Mim
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